HOW TO RENT

New Account Applications

Download our Forms

RENTAL PROCESS + RATES

THE BASICS

Pickups and drop-offs are by appointment only. Orders must be confirmed at least 48 hours before pickup.

Orders, Applications and Document Uploads are best placed through the website.

Let us know if your schedule changes and we'll do our best to accommodate. We know that accidents happen. As is customary, if you break it or lose it, you buy it.

HOW TO RENT

For Decorators and Buyers:

1. Create an account
2. Build a set list
3. Submit a Hold Request

For Coordinators + Required Forms for all Rentals:

1. Apply for a C.O.D. or Net 30 Account (links above)
2. In the Application, select your preferred method of payment (ACH, CC, Check) and upload a signed Rental Agreement, a Certificate of Insurance, and a Tax Exempt Certificate if you have one. If you are a studio production and have your own Rental Agreement, you may upload that one instead.
3. In the Application, provide the contact information for your key buyers and accounting department.
4. After submitting the Application, you will be directed to add a Credit Card Authorization Form or ACH info. This is how we keep your credit card on file. We use Stripe to securely process all digital transactions, or checks can be made out to Best Supporting Plants, LLC and mailed to 1717 Troutman St #313A, Queens NY 11385

Instead of a security deposit, we require a credit card on file for any lost or damaged items.

RENTAL PERIOD

All rentals are weekly. The rental period begins on the day of pick-up and continues for seven days, plus one additional “grace” day. For example, if you pick up on Monday, the following Monday would be considered the grace day.

All pickups and returns are by appointment only. Failure to make the appointment on the return date will result in a charge for an additional week for all items.

We do not offer weekend rates or one-day rental discounts.

Delivery can be arranged for an additional fee, to be calculated based on the size of the order.

PICK-UPS + DROP-OFFS

All pickups and drop-offs are by appointment only, and must be confirmed at least 48 hours in advance. Once you arrive, we will meet you at the loading dock at the south corner of the building on Troutman St.

RENTAL RATES

Rentals for longer than one week will be offered the following discounts:

Email us to discuss a longer rental period, or run of show rates. For live plants on extended rentals, arrangements must be made for us to provide maintenance visits as needed, or to exchange them with nearly identical plants to maintain their health for an extended period.

FEES, CANCELATIONS + LATE PAYMENTS

• CREDIT CARDS: All credit card transactions are subject to a 3% processing fee.
• RESTOCKING FEE: Customers that cancel after an order has been confirmed and pulled will be charged 25% of the full order amount as a restocking fee.
• LATE RETURNS: Orders returned after the grace day will be charged an additional week at the full rental rate unless discussed with us in advance. We understand that production schedules change; please just let us know so we can work with you.
• LATE PAYMENTS: Net 30 productions that pay late will be changed to a C.O.D. account and additional future discounts may be voided.

LOSS + DAMAGE

Customers are responsible for any damages during the rental period. Replacement values may be charged to the credit card on file in the event the item is lost or destroyed.

Any more questions?

Just give us a call at (646) 883-5047 or contact us.